Terms of Use

1. Acceptance of Terms

1.1 The terms of use listed here after regulate the usage of the website of www.juiceplus.com. This website is operated by The Juice Plus+ Company (hereafter called “Juice Plus”).

1.2 Please read these terms of use carefully before you use the Juice Plus+ website. By using the website you agree to be bound to these terms of use. The use of this website is only admissible based on the users’ agreement with the website terms of use.

2. Types of Users

2.1 Any person using the site represents and warrants to be eighteen (18) years of age or older, or if under the age of eighteen (18) to be at least the age of thirteen (13) and accessing the Website with the knowledge and consent of the parent or legal guardian, who is deemed to have acknowledged and agreed to these Terms.

If the user does not agree to these Terms, the user should not access or otherwise use the website.

3. Privacy

3.1 User must have read and understand the terms of the Juice Plus+ Privacy Policy available here or can be accessed at the bottom of the page at Juiceplus.com. This policy is incorporated by reference into this agreement as if fully set forth herein.

4. Links from third-party websites

4.1 You may have reached this Juice Plus+ website via a link from another website. If so, we want you to know that this website is not under the control of The Juice Plus+ Company. The Juice Plus+ Company therefore cannot be responsible for the contents of this linking site or of any other websites it may in turn be linked to. We allow such links for your convenience only, and they do not constitute or imply endorsement by The Juice Plus+ Company of the contents of any of these other linked sites.

4.2 Links of content of other providers are to be differentiated from Juice Plus+ own content. If Juice Plus+ does not verify the content of these different links. If Juice Plus+ finds out or is told by third parties that the content of the third party website or the document to which Juice Plus+ has provided a link, triggers a responsibility under civil or criminal law, Juice Plus+ will remove the link to this offer promptly.

5. Registration

5.1 Some pages of the Juice Plus+ website can be password protected. Access to these pages is only possible for registered users. There is no entitlement to a registration by Juice Plus+. If a registration intended, the user is obligated to make truthful statements for registration and to indicate possible later modifications that are inquired during the registration immediately upon next usage.

5.2 The user is solely responsible for the safety of his password. Disclosure to third parties is not admissible. If the password has become known to unauthorized persons, the user is deemed to change his password immediately.

6. Copyright

6.1 All content of this website, especially logos, video clips, movies, photos, texts, business designations and brands are protected by copyright. Users may not reproduce, modify, duplicate, resell or use intellectual property or other content of the Juice Plus+ website for commercial or non-commercial purposes without the prior written agreement of Juice Plus+.

7. Disclaimer

7.1 The Juice Plus+ Company prohibits the use of privately produced materials to promote the performance or characteristics of Juice Plus+ products. You should therefore rely only on those product descriptions contained in this website and in other official Juice Plus+ literature.

7.2 This website and its contents are designed to comply with laws and regulations. It is intended for access and use by each users country of residency only. Marketing regulations can be different for each country, only use the official Juice Plus+ materials created for use in your own country.

8. Warranty

8.1 Juice Plus+ does not warrant that the site or services will meet user requirements, or that site services will be uninterrupted or error-free or that defects in the site will be corrected. The content and services made available on the site are provided on an “as is” and “as available” basis.

8.2 The conditions, information and features included in the Terms are subject to change at any time without notice. By accessing or linking to these Terms (to the extent linking is permissible), the Customer represents and warrants to assume the risk that the information may be changed or removed from the last access.

8.3 Juice Plus+ reserves the right to modify, update, add, discontinue, remove, revise or otherwise change any portion of the Terms, in whole or in part and at any time. For changes to these Terms to be considered material, Juice Plus+ will notify the Customers on the Website within a reasonable amount of time

9. Services

9.1 The Juice Plus+ Company sells on its website juiceplus.com including all the relevant sub-domains (“Website”) and through Juice Plus+ freelance partners (independent contractors) its branded nutritional and supplement products (“Products”) to end consumers (“Customer”).

9.2 Any order (“Order”) received by Juice Plus+ in accordance with clause 10.1 is accepted by Juice Plus+ at its own exclusive discretion. The Order is accepted and the contract is finalized (“Contract) when the Customer i) receives a confirmation email from Juice Plus+; and / or ii) receives the products.

9.3 Ongoing orders are defined as continuous orders that have been expressly agreed by the Customer which consist of recurrent deliveries every 4 (four) months (“ongoing order”).

9.4 In the event that you submit a recurring order, this contract is entered into for an indefinite period of time with both you and Juice Plus+ having the right to cancel. If you cancel a recurring order in the middle of a payment cycle, all remaining payments for your canceled order will be processed at their regularly scheduled time, unless prearrangements have been made. Orders must be canceled within seven (7) calendar days of your recurring ship date to prevent the next shipment and the charge to your payment method.

9.5 Before an Order is submitted, the Customer has the right to choose between the option of a single full payment or a 4 (four) monthly instalments plan. The Customer represents and warrants that Juice Plus+ may refuse an Order payment in instalments.

9.6 Prices listed on the Website are exclusive of tax.

9.7 In the event that the Customer submits different Orders, the Customer has the possibility to choose for each single Order a single full payment or a 4 (four) monthly instalments.

9.8 The Customer represents and warrants that once the Order is submitted to Juice Plus+ it is not possible to change it. For any change after the Order submission, the Customer shall contact the Juice Plus+ Service Center via email to [email protected] or by phone 1-800-668-8980.

9.9 All Products are subject to availability and Juice Plus+ reserves the right to impose quantity limits on any Order, to reject all or part of an Order, and to discontinue Products without notice, even if the Customer has already placed the Order.

9.10 The Customer may cancel an Order at any time by setting up a personal My Account at juiceplus.com or calling the Juice Plus+ Service Center at 1-800-668-8980.

9.11 Orders purchased direct from Juiceplus.com are allocated to local Field Partners who will be available to assist the Customer with any service needs.

9.12 For Tax Exempt customers, please email our Customer Experience Team at [email protected] to place your order and please include a photo of your Tax Exempt card. If your order is submitted in our online store, you will be subjected to pay taxes. If you have any questions, please call our Customer Experience Team at 1-800-668-8980 or email [email protected]

10. Shipping and Delivery

10.1 Any shipping delivery requests by the Customer are only binding in case it is expressly agreed and confirmed in writing by Juice Plus+. Customer acknowledges and agrees that only the dates or deliveries notified in writing by Juice Plus+ to the Customer are binding and enforceable, except if clause 10.2 applies. Juice Plus+ may choose different shipping methods at its own discretion.

10.2 Customer represents, warrants and agrees that i) Juice Plus+ shall not be held liable for any delay occurred due to force majeure events or beyond the reasonable control of Juice Plus+; and ii) such delay does not free the Customer from the Contract.

10.3 You acknowledge and agree that Juice Plus+ is no longer responsible for your product delivery once the product is delivered to the address you have indicated.

10.4 Freight Fee will be added at checkout. All Juice Plus+ Products will have a Flat $6 freight charge per shipment. Healthy Starts orders will have an $18 freight charge. If you request another method of shipping and we agree to it, we may need to apply additional shipping costs.

10.5 The Customer acknowledges that transfer of ownership of the Product occurs only after full payment of the Order by the Customer.

11. Payment and Other Charges

11.1 The Order can be paid (“Payment”) using the following processing options: Visa, MasterCard and Bank Draft.

11.2 Payment is processed once the Order is submitted to Juice Plus+.

11.3 If the Customer is late with the due Payments, in whole or in part, beyond thirty (30) days, the amount due will be forwarded to a third party collection agency.

12. Return

12.1 Juice Plus+ is proud of the quality of its Products and certifies that the Products meet high regulatory standards for consumer use. However, if a Customer is not 100% satisfied, the Customer may return the product within six months of the ship date for a full refund.

12.2 Ongoing Orders (second shipment and beyond) must be returned in resalable condition within 6 (six) months of the ship date.

12.3 Ongoing Orders may be canceled at any time during the instalment payment cycle. Any outstanding payments at the time of the cancelation will be collected at their appointed time during the original payment schedule.

12.4 Juice Plus+ will refund the Order on the same payment method that the Customer used for the purchase.

13. Commercial Communications

13.1 By submitting an Order, the Customer acknowledges and agrees to receive Juice Plus+ commercial communications in the form of electronic email, newsletters, etc. using contact details provided in accordance with the Privacy Policy.

14. Enforceability and Disputes

14.1 If individual parts of the Terms are declared wholly or partially invalid or ineffective, the other clauses shall retain their validity.

14.2 Any modification or addition to the Terms requires the written consent from Juice Plus+.

14.3 For any dispute that the Parties will not be able to resolve informally, the Parties agree that the dispute shall be submitted to the federal or provincial courts located in Ontario, Canada.  

15. Liability

15.1 The Customer represents and warrants to read the Product label before consuming any Product and to comply with any measure required to avoid any harmful consequence, including but not limited to cases of special health and/or physical conditions. The Customer agrees to give Juice Plus+ prompt notice of claims regarding a Product and to cooperate with Juice Plus+ in any investigation

15.2 Even though the contents of this website was created with greatest diligence, Juice Plus+ assumes no responsibility for the timeliness, correctness, completeness or quality of the provided information. Liability claims towards Juice Plus+, provided that no personal injury are concerned that are caused by the usage of faulty and/or incomplete information are categorically excluded, as far as Juice Plus+ has not acted in gross negligence of intentionally.

15.3 Juice Plus+ always makes an effort to keep the Juice Plus+ website free of viruses, Juice Plus+ does not guarantee that this is always possible. Prior to downloading information the user will ensure adequate safety installations and virus scanners for your own protection and for the prevention of viruses on the Juice Plus+ website.

Juice Plus+ is responsible as provider of the content for its “own content” that are provided for usage according to general law.